The objective of the course is to enable you with the correct skills and knowledge in order for you to correctly and safely manage different situations. This is particularly important for people who experience challenging behaviour within their work. Therefore, the course is highly recommended for individuals who wish to be able to manage and diffuse conflict.
The course is suitable for all! It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, interacts with service users or the public. Or simply interested in learning physical intervention techniques, which are practical and can be adapted to scenarios relevant to your workplace that will be effective. Although, physical intervention should be seen as a last resort measure and aggression on the course will not be tolerated.
The course duration is 1 day and is lead by a fully certified trainer, who has vast experience working within both the public and private security sector. A requirement of the training course is that you need to be physically fit and sign the declaration to state this.
This course will benefit you due to:
- Not only meeting but exceeding the UK Health & Safety due diligence requirements.
- Enabling a higher standard of customer care and may assist organisations in protecting themselves and individuals against complaints, allegations and possible compensation claims.
- Providing a competitive edge, for both individuals and organisations.